Statement of Commitment
The Outdoorsman is committed to complying with the Accessibility Standard for Customer Service under the Accessibility for Albertans Act.
The Outdoorsman respect the dignity and independence of people with disabilities and are committed to serving all Customers. We believe in inclusion and value diversity. We strive to provide our goods and services in a manner that is accessible to everyone.
Communication
We will communicate with our Customers in an efficient and friendly manner that is respectful of their communication needs.
Customer Service
The Outdoorsman will strive to provide barrier-free access to goods and services that accommodate the needs of our Customers. We recognize that some Customers may require the use of assistive devices when accessing our goods, services or facilities. We welcome a support person in accompanying a Customer. We allow service animals on our premises.
Accessibility Features and Notice of Temporary Disruption
To ensure barrier-free access to our goods and services, we maintain our accessibility features, so they can be used as intended. The Outdoorsman will provide Customers with as much advance notice as possible in the event of a planned or unexpected disruption. This notice will include information about the reason for the disruption, its anticipated duration, and whether there are alternative ways to access our goods and services.
Training
The Outdoorsman will provide training to our Outfitters, who have direct interaction with the public. We train on how to interact and communicate with people with various types of disabilities, how to interact with people with disabilities who use assistive devises or require assistance from a support person or a service animal. We will provide training on the accessibility requirements under the Accessibility for Albertans Act, the Human Rights Code (Alberta), and the Accessible Customer Service Standard.
Training will be provided to all newly hired Outfitters and on an ongoing basis when changes are made to policies and practices. The Outdoorsman will use the Alberta Disabilities Issues Office on-line training video or the written training materials.
Feedback
We welcome feedback regarding the way The Outdoorsman provides access to our goods and services. Feedback can be made:
- In person by asking to speak to the General Manager, Assistant General Manager or Manager on Duty
OR