Customer Service Policy
Statement of CommitmentThe Outdoorsman is dedicated to providing an inclusive, welcoming, and entirely barrier-free environment for all our guests. We deeply value diversity and believe in treating every customer with dignity, respect, and independence. In alignment with our core standards and the Alberta Human Rights Act, we strive to ensure our premium products, physical storefront, and digital services remain seamlessly accessible to everyone.
Communication & Accessible Service
Our team is dedicated to communicating clearly and respectfully, adapting to the unique needs of every shopper. We warmly welcome assistive devices, support persons, and certified service animals across our facilities to ensure a comfortable and uncompromised shopping experience.
Service Continuity & Notices
We continuously audit our facilities to keep accessibility features fully operational. In the event of a planned or unexpected disruption to these services, The Outdoorsman will promptly provide advanced notice outlining the reason, expected duration, and alternative ways to access our services.
Professional Outfitter Training
True to The Outdoorsman Advantage, all newly hired and existing Outfitters undergo rigorous onboarding and ongoing education. This program includes specialized training on human rights frameworks, inclusive communication, and best practices for supporting guests using assistive technologies or accompanied by support teams.
Feedback & Inquiries
Your experience matters to us. We welcome your insights to help us continuously refine our accessibility standards.
Request the General Manager or Manager on Duty.
1023 Allowance Ave. SE, #4, Medicine Hat, AB T1A 8A9