We work hard every day to satisfy our customers. If you are not completely satisfied, we will provide a refund for items returned with a receipt (and a store credit for items returned without a receipt) within 60 days of the date of purchase, subject to the details and exclusions below.
RETURN POLICY DETAILS AND PROCEDURES:
WITH A RECEIPT: For items returned with a receipt within 60 days of date of purchase, the refund will be at the original purchase price plus applicable sales tax, in the original method of payment.
RETURNS WITHOUT RECEIPT: STORE CREDIT For items returned without a receipt within 60 days of date of purchase, the store credit will be at the item’s lowest sale price plus applicable sales tax.
ALL RETURNS: OPTION TO EXCHANGE For all items returned within 60 days of date of purchase, with or without a receipt, instead of the applicable refund or store credit you can choose to exchange the item for the exact same product, if available.
EXCLUSIONS—THE FOLLOWING ITEMS ARE NOT COVERED BY THIS RETURN POLICY:
- Firearms, black-powder guns, ammunition, gunpowder, primers, reloading lead and brass, bullets, binary explosives, treestands, and mouth calls. All sales of these products are final.
- Gas-powered items or drones that have been used (including if they show any sign of use or if oil or fuel has been added), or that are missing the original packaging and all accompanying manuals and accessories.
- Returns will not be accepted on all custom/special orders.
- All sunglasses purchased at any of our stores or online are subject to the return policy of our exclusive sunglasses partner, the Sunglass Hut
*Certain items may only be returned in-person to one of our retail stores. All items must be returned in the country in which they were purchased.
For more information please call 403-529-9248 or email
For information on how to proceed with a return or exchange please click here to review our Return Policy instructions.